Privacy Policy

Remote Dynamics PH Ltd: Effective date: September 15, 2022

Your privacy is our utmost concern and we are committed to ensuring that it is always protected and maintained.

This policy sets out our current privacy practices regarding how we collect information, why we collect them, and how we use them. Should we ask you for a certain personal data, rest assured that it will only be used in accordance with this policy.

Remote Dynamics PH Ltd Privacy Policy applies only to this website (https://remotedynamicsPH.com/). When you browse through our site and its different sections, information is being collected about your visit. This policy describes how this information is used and security we apply to it.

General Information Collection and Use

If you browse through our website and read pages limited information is automatically gathered about your visits. The information collected does not reveal your identity.

It contains anonymous demographic information not specific to you (e.g., IP address, browser name, access time). This information is used by https://remotedynamicsPH.com/ for purpose in regards to our ordering process and for general statistics regarding the use of our website.

The following outlines our privacy policy.

• We may collect different personal information such as name, job title, email address, business address, phone numbers, preferences, and other demographic information. We keep our database accurate, complete, and up-to-date.
• Your personal information will be collected by lawful and fair means, and with your knowledge or consent.
• We gather information for several reasons and purposes including record keeping, needs assessment, business analysis, service improvement, and marketing promotions.
• The purposes for which the personal information is being collected will be identified before or during the time of collection.
• We will use any personal information solely with the objective of fulfilling the purposes we specify and for other compatible purposes, unless we obtain your consent or as required by law.
• We will only retain your personal information as long as necessary for the fulfilment of those purposes.
• Any personal information will be protected by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
• Our policies and practices relating to the management of personal information are readily available to our clients.

We may change this privacy policy occasionally by updating this page. We encourage you to review this page from time to time to stay informed and ensure that you agree should there be any changes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Who we are

Remote Dynamics PH Ltd Limited (trading as 'Remote Dynamics PH Ltd') collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

This Privacy Notice is directed to you if you are a virtual assistant freelancer providing services to Remote Dynamics PH Ltd, or a client using the Remote Dynamics PH Ltd service.

The personal information we collect and use

Information collected by us – if you are (or apply to be) a virtual assistant freelancer

We collect the following personal information when you provide it to us. References to the basis of processing (e.g., "Basis: Legitimate Interest") are a reference to the article of the General Data

Protection Regulation under which we undertake the processing in question. More information is provided on the different bases for processing here.

- Information you provide when you apply to register as a freelancer, or enquire about registering. We use this to facilitate your providing services to us, including listing a profile for viewing by clients, verifying your identity and your eligibility to provide services to us, selecting which briefs might be suitable for you, communicating those briefs to you, paying you, and communicating with you in relation to your providing services to us. We also use it to combine it with other freelancers' data in order to carry out statistical research and improve the way we run our service, including improving the way we match freelancers to briefs. Basis: Performance of Contract; Legitimate Interest.

- Further information you provide to us in 'on-boarding' emails and phone calls with you following your having submitted your profile information. We use this in the same way - to facilitate your providing us with your services and for statistical purposes. Basis: Performance of Contract; Legitimate Interest.

- Communications you send and receive in the course of processing briefs. We use this to provide our service to our clients. Basis: Legitimate Interest; Performance of Contract.

-Your preferences as to whether we contact you with briefs, or promotional with information about Remote Dynamics PH Ltd. We use this to make sure we don't send you anything you have asked not to receive. Legal basis: Consent; Legitimate Interest

- Any feedback you give us regarding your experience with Remote Dynamics PH Ltd. We use this to help us improve the service. Basis: Legitimate Interest.

We also receive feedback from clients on their experience in working with you. We use that to help us decide how we use your services, and which briefs you might be suited for and not suited for. Basis: Performance of Contract; Legitimate Interest.

- We will use your information in the event that we need to enforce our freelancer terms of service. Basis: Legitimate Interest.

We may also need to process your data for compliance with a legal obligation to which we are subject.

Information collected by us – if you are a client of Remote Dynamics PH Ltd

We collect the following personal information when you provide it to us. References to the basis of processing (e.g., "Basis: Legitimate Interest") are a reference to the article of the General Data

Protection Regulation under which we undertake the processing in question. More information is provided on the different bases for processing here.

- Information you provide when signing up for our service, or enquire about registering for our service. We use this to help us provide you with the service, including to receive details of briefs from you, to allocate briefs to one of the networks of freelance virtual assistants we work with, communicating with you in relation to our providing services to you, and to receive payment from you. We also use it to provide you with more information about the Remote Dynamics PH Ltd service. We also use it to combine it with other clients' data in order to carry out statistical research and improve the way we run our service, including improving the way we match freelancers to briefs. Basis: Performance of Contract; Legitimate Interest.

- Further information you provide to us in 'on-boarding' emails and phone calls with you following your having submitted your information. We use this for the same purposes as above. Basis: Performance of Contract; Legitimate Interest.

- Instructions you provide to us as the nature of a brief you ask us to have carried out by a freelancer virtual assistant. We use this to match you and put you in contact with a freelancer. Basis: Performance of Contract.

- Communications you send and receive in the course of liaising with freelance virtual assistant in the course of their processing your briefs. We use this to provide our service to you. Basis: Legitimate interests; Performance of contract.

- Any payment data you provide to us which may contain personal data (for example, on a payment card). We use this for the purposes of arranging payment for the service. Basis: Performance of Contract.

- Your preferences as to whether we contact you with briefs, or promotional with information about Remote Dynamics PH Ltd. We use this to make sure we don't send you anything you have asked not to receive. Legal basis: Consent; Legitimate Interest

- Any feedback you give us regarding the Remote Dynamics PH Ltd service. We use this to help us improve the service. Basis: Legitimate Interest.

We also receive feedback from one or more freelance virtual assistants on their experience in working with you. We use this to help us decide how we match freelancers to your briefs, and which briefs you might be suited for and not suited for. We will also use it in the event that we need to enforce our terms of service. Basis: Performance of Contract; Legitimate Interest.

Additionally, we will also use your information in the event that we need to enforce our client terms of service. Basis: Legitimate Interest.

We may also need to process your data for compliance with a legal obligation to which we are subject.

Information collected by us – if you sign up for our newsletter

We collect your name and email address when you sign up to receive our newsletter. We use this to send you the newsletter. Basis: consent.

Information collected from other sources

We also obtain personal information from other sources as follows:

- If you apply to be a freelancer, where you provide a link to your LinkedIn profile, website, social media account or other place which contains information about you, we will obtain information from that source. Basis: Legitimate Interest.

- If you are a client or wish to be a client, where you provide a link to your LinkedIn profile, website, social media account or other place which contains information about you, we will obtain information from that source. Basis: Legitimate Interest.

- We use cookies to track activity our websites. For more details, please see our Cookies Policy. Basis: Consent; legitimate interest.

- If you apply to be a freelancer, as part of our onboarding process we run checks to see if you have a criminal record. Basis: Consent; legitimate interest.

- We obtain feedback from freelancers about clients, and vice versa. We use this to improve how we match freelancers and clients, and to improve our service. Basis: legitimate interest.

Who we share your personal information with

We routinely share your personal information with a range of third-party service providers who help us provide, analyze and promote the Remote Dynamics PH Ltd services and engage with freelancers. For a list of our third-party providers, please see this page. Some of those third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see 'Transfer of your information out of the EEA'.

If you are a freelancer, we will share information (including your name, email address, profile data, ratings, and the skills you have notified to us) with a client in respect of whose brief we have asked you to provide us with your services.

If you are a client, we will share relevant information about you from your Remote Dynamics PH Ltd client account (including your name, email address, profile, biography) and the nature of your brief with a freelancer we think is suitable for your brief.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

The provision of all the information we obtain from you is necessary in order for us to provide you with the service (if you are a client) or for you to provide services to us (if you are a freelancer). Without it, we'd be unable to maintain a Remote Dynamics PH Ltd account about you, and without that we can't do business with you.

How long your personal information will be kept

- Data about clients: we will keep this for the duration of your relationship with us, then 5 years.

- Data about freelancer virtual assistants: we will keep this for the duration of your relationship with us, then 5 years.

- Data about applicant freelancers who do not become freelancers: 2 years

- Messages sent using our Remote Dynamics PH Ltd messaging service: 5 years

- Name and email addresses for those who send us an enquiry (but are neither a client nor a freelancer): we will keep this for 2 years following your last interaction with us.

- Name and email addresses for those who sign up to our newsletter (but are neither a client nor a freelancer): we will keep this for 2 years following your last interaction with us.

- Cookie data: Cookies are deleted after a maximum of 365 days.

Transfer of your information out of the EEA

We may transfer your personal information to the third-party service providers listed on this page: https://web.remotedynamicsPH.com/gdpr/clients#whowesharedatawith, which are located outside the European Economic Area (EEA). We do this to help us provide and promote the Remote Dynamics PH Ltd service and to help us engage with freelancer virtual assistants.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that those countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data

Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of the relevant safeguards please contact us at gdpr@remotedynamicsPH.com

We will not otherwise transfer your personal data outside of the United Kingdom or EEA.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

 

- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

- require us to correct any mistakes in your information which we hold

- require the erasure of personal information concerning you in certain situations

- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

- object at any time to processing of personal information concerning you for direct marketing

- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

- object in certain other situations to our continued processing of your personal information

- otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals’ rights under the

General Data Protection Regulation

If you would like to exercise any of those rights, please:

- email us at gdpr@remotedynamicsph.com

- let us have enough information to identify you, and

- let us know the information to which your request relates, including any account or reference numbers, if you have them.

If you would like to unsubscribe from any email newsletter you can also click on the 'unsubscribe' button at the bottom of the email.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

 

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at info@remotedynamicsph.com.

Changes to this privacy notice

This privacy notice was published on September 15, 2022 and last updated on September 15, 2022.

We may change this privacy notice from time to time, when we do in any way that affects you significantly, we will inform you.

Contact Information

Questions about the Terms of Service should be sent to us at info@remotedynamicsph.com.